Store Policies

1. Agreement to Terms

By accessing and using the Taste of Gratitude website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Products and Orders

• All products are handcrafted and made fresh to order
• Product availability may vary based on seasonal ingredients
• We reserve the right to limit quantities or refuse orders
• Prices are subject to change without notice
• All orders are subject to acceptance and availability

3. Pickup and Delivery

• Pickup orders must be collected at the specified time and location
• Delivery is available within our service area only
• Delivery times are estimates and may vary due to conditions
• Someone must be available to receive delivery orders

4. Payment

We accept major credit cards and debit cards. Payment is processed securely through Square. By placing an order, you authorize us to charge the payment method provided for the total order amount.

5. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Taste of Gratitude and is protected by copyright and trademark laws.

6. Limitation of Liability

Taste of Gratitude shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.

Pickup Options

• Free pickup available at all our market locations
• Pickup times are scheduled during market hours
• Orders not picked up within the designated time may be forfeited
• Please bring your order confirmation for pickup

Local Delivery

• Available within our delivery service area
• Delivery fee varies based on distance and order size
• Minimum order may apply for delivery
• Delivery times are scheduled based on availability

Shipping

• Select products available for shipping
• Shipping costs calculated at checkout based on weight and destination
• Standard shipping typically takes 3-7 business days
• Expedited shipping options available at additional cost
• Products are carefully packaged to maintain freshness

Order Processing

Orders are typically processed within 1-2 business days. You will receive an email confirmation when your order is ready for pickup or has shipped.

Our Satisfaction Guarantee

We take pride in our products and want you to be completely satisfied. If you are not happy with your order, please contact us within 24 hours of receiving your order.

Refund Eligibility

• Product quality issues or damage during delivery
• Missing items from your order
• Incorrect items received
• Orders not picked up due to our error (e.g., wrong market date)

Non-Refundable Situations

• Change of mind after order is placed
• Orders not picked up at scheduled time without prior notice
• Delivery orders where recipient was unavailable
• Products stored improperly after delivery

How to Request a Refund

1. Contact us within 24 hours of receiving your order
2. Provide your order number and description of the issue
3. Include photos if applicable (damaged or incorrect items)
4. We will respond within 1-2 business days

Refund Processing

Approved refunds will be processed to the original payment method within 5-10 business days. In some cases, we may offer store credit or a replacement product instead of a monetary refund.